SmallBizGenius Analysis
Dealgenius is an online retailer offering a wide variety of discounted goods, from household items to electronics and apparel. While many customers praise the site's great deals and fast shipping, a significant number report issues with unresponsive customer service and problematic returns.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
7.0/10Many reviewers are pleasantly surprised by the quality of products given the low prices. Some acknowledge that certain items may be cheaply made but still offer good value for the cost, while others praise the quality of specific products like water bottles and tactical bags.
20 reviews mention thisShipping and Delivery
8.5/10A significant number of reviewers express satisfaction with the speed of delivery and the careful packaging of their orders. Many appreciate the free shipping option and report receiving their items in a timely manner.
25 reviews mention thisCustomer Service
3.0/10A recurring complaint is the lack of responsiveness from customer service, with many reviewers reporting difficulty getting in touch with the company to resolve issues. Customers have reported leaving multiple messages and emails without receiving a response, leading to frustration and dissatisfaction.
28 reviews mention thisPricing and Value
9.0/10Reviewers consistently highlight the great deals and low prices offered by Dealgenius. Many feel they receive excellent value for their money, especially when purchasing gifts or stocking stuffers.
30 reviews mention thisProduct Selection
8.0/10Customers appreciate the wide variety of products available on Dealgenius, including unique and useful items they might not find elsewhere. The diverse selection makes it a popular destination for gift shopping and finding interesting gadgets.
15 reviews mention thisReturns and Exchanges
3.5/10Several reviewers express frustration with the return policy, finding it burdensome and costly. Some customers report having to pay for return shipping, which can be a significant portion of the item's original price.
8 reviews mention thisPros & Cons
What Customers Love
"Love deal genius....great deals daily!"
"Everything came quickly and free shipping after $30."
"Great stuff.. great prices.. i love the variety of different things that i never even knew existed."
"Back to Deal Genius. Why didn't I return sooner? It has been 2 years since I ordered from Deal Genius. I tried it again and found its site so easy to navigate."
"Customer service was amazing, and the deals were incredible. I’ve shared your site with a bunch of people- love it!!"
Common Complaints
"I needed to exchange a large T-Shirt for an XL one. I've left 4 VM messages and 3 emails over a weeks time. No response from Deal Genius. Their customer service is horrible."
"Returning something is an issue, so I will never buy any clothing from them again. When I went to return them, I discovered that I would have to pay for the return so it ended up costing 1/2 the price of the shoes to return them."
"The price is not bad and the description of item are sometimes limit in explanation."
"I purchased a Diamond visions tactical cob flashlight from Deal Genius "batteries incluced", but description didn't mention that the batteries would be completely dead."
Common Questions About Dealgenius
Answers derived from customer review patterns
Is Dealgenius legit and trustworthy?
Dealgenius appears to be a legitimate online retailer, but customer experiences vary. Many customers report positive experiences with fast shipping, great deals, and quality products. However, a significant number of reviewers have reported issues with unresponsive customer service and a burdensome return policy. While many customers receive their orders as expected, potential buyers should be aware of the risk of encountering difficulties with customer support.
Based on 45 reviewsDoes Dealgenius have good customer service?
Customer service is a major point of contention for Dealgenius. While a few reviewers describe positive experiences, the majority express frustration with the lack of responsiveness from customer service representatives. Many report difficulty getting in touch with the company to resolve issues related to exchanges, returns, or defective products. This lack of support can be a significant drawback for customers who encounter problems with their orders.
Based on 28 reviewsIs Dealgenius worth it for small business?
Dealgenius can be a worthwhile option for small businesses looking for affordable supplies and gifts, but it comes with risks. The site offers competitive pricing and a wide variety of products, which can be attractive for budget-conscious businesses. However, the inconsistent customer service and potentially difficult return process should be carefully considered. If a business prioritizes reliable support and easy returns, Dealgenius may not be the best choice.
Based on 15 reviewsWhat is Dealgenius's return policy like?
The return policy at Dealgenius is a source of frustration for some customers. Several reviewers report that they are required to pay for return shipping, which can be a significant portion of the item's original price. This can make returns costly and discourage customers from purchasing items, especially clothing or shoes, where sizing issues are common. The combination of potentially high return costs and unresponsive customer service can make the return process difficult and unsatisfactory.
Based on 8 reviewsWhat kind of products does Dealgenius sell?
Dealgenius offers a diverse range of products across various categories, including household items, electronics, apparel, toys, and gifts. Reviewers mention purchasing items such as tactical bags, water bottles, notebooks, yarn, and gag gifts. The site is known for offering unique and interesting gadgets, as well as everyday essentials at discounted prices, making it a popular destination for finding deals on a wide variety of goods.
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